Kaptio staff use Google sign-in with their @kaptio.com account. Customer and partner users sign in with their company email (for example @tauck.com) and a password set via invite.
Overview
Kaptio Backstage is Kaptio’s internal toolkit for exploring packages, departures, inventory, and operational data outside of Salesforce. It includes tools such as data validation, script runners, and the Promotion Simulator — useful during implementation, migration, and hypercare.
Backstage lives at backstage.production.kaptioapis.com.
This guide is for customer and partner users who do not have a @kaptio.com email address but have been granted Backstage access for their project.
Before You Start
You need a Kaptio login account created for you first. You cannot sign in with a personal email or your company email until Kaptio has provisioned access.
What to expect:
- Your Kaptio program contact (Program Manager, Lead Consultant, or Technical Architect) requests access on your behalf.
- Kaptio creates your account and sends a welcome email to your work address.
- You set your password from that email, then sign in to Backstage.
Do not try to self-register. Backstage does not support open sign-up. If you have not received an invite, contact your Kaptio program contact before raising a support ticket.
First-Time Login
Follow these steps when you receive your welcome email:
1. Open the welcome email
Look for an email from Kaptio with a subject like “Welcome to Kaptio” or “Set your password”. It will be sent to the work email address your program contact provided (for example firstname.lastname@tauck.com).
2. Set your password
Click the link in the email to open the password setup page. Choose a strong password and save it in your password manager.
Tip: The link may expire after a few days. If it has expired, ask your Kaptio program contact to resend the invite.
3. Open Backstage
Go to backstage.production.kaptioapis.com.
4. Click Sign in
On the Backstage home screen, click Sign in.
5. Enter your credentials
- Email: your work email address (the one Kaptio provisioned — not a
@kaptio.comaddress) - Password: the password you set in step 2
6. Land on the Backstage home screen
After a successful login, you will see the Backstage home screen with the tools available to your account. Available modules depend on your role and project — not every user sees every tool.
Returning Visits
On later visits, the flow is shorter:
- Go to backstage.production.kaptioapis.com
- Click Sign in
- Enter your work email and password
- You are taken to the Backstage home screen
Your session may persist in the browser. If you are already signed in, Backstage opens directly without asking for credentials again.
Troubleshooting
”Access denied” or “You do not have permission”
Your account exists but may not have Backstage access yet, or your role does not include the module you are trying to open. Contact your Kaptio program contact to confirm access has been provisioned.
Wrong email address
You must use the exact work email Kaptio registered for you. Personal Gmail, Outlook, or a different company alias will not work. Ask your program contact which email was used if you are unsure.
Expired invite link
Password setup links expire. Ask your Kaptio program contact to resend the welcome email.
Forgot password
On the sign-in screen, use the Forgot password link (if shown) to reset via email. If that option is not available, contact your Kaptio program contact or raise a ticket at help.kaptio.com.
Sign-in page shows Google / Kaptio SSO only
If you see a Google or Kaptio SSO button but no email-and-password option, you may be on the wrong sign-in path. Look for an option to sign in with email and password, or contact your program contact — customer accounts use a different login flow from Kaptio staff.
Page loads but tools are missing
Backstage modules are granted per user and per project. Missing tools usually means your access has not been configured for that module yet. This is expected during early project phases.
Who to Contact
| Situation | Who to contact |
|---|---|
| Need Backstage access for the first time | Your Kaptio Program Manager or Lead Consultant |
| Invite not received or expired | Your Kaptio program contact |
| Wrong email registered | Your Kaptio program contact |
| Forgot password (no self-service reset) | Your Kaptio program contact or help.kaptio.com |
| Tool error after successful login | Raise a KHELP ticket at help.kaptio.com |
Related Resources
- Kaptio Core Health — monitor org health and configuration (separate tool, separate access)
- Internal Tools — directory of Kaptio internal tools on the Enablement Hub