🔗 Prerequisites
Features
What you get with this outcome
Connected Systems, Unified Data
Kaptio doesn't operate in isolation. From CRM synchronization to accounting exports to channel distribution, your technology ecosystem requires seamless integration. Kaptio's API-first architecture provides REST endpoints for all major objects, webhook subscriptions for real-time events, and Salesforce's native integration capabilities. Whether connecting to NetSuite for finance, Oracle for CRM, or custom middleware, the integration framework supports your architecture.
Visual coming soon
REST APIs
REST APIs
Full API access to Kaptio data and functions. Query packages, create bookings, update passengers, process payments—all programmatically. OAuth 2.0 authentication, JSON payloads, comprehensive documentation.
- ✓Complete object coverage
- ✓Real-time data access
- ✓OAuth 2.0 security
- ✓JSON request/response
Visual coming soon
Webhooks
Webhooks
Subscribe to events and receive real-time notifications. Booking created, payment received, itinerary updated—push notifications to your systems instantly. Configurable payloads, retry logic, delivery tracking.
- ✓Real-time event notifications
- ✓Configurable subscriptions
- ✓Retry on failure
- ✓Delivery confirmation
Visual coming soon
Salesforce Platform
Salesforce Platform
Leverage Salesforce's native integration capabilities: Platform Events for messaging, Named Credentials for secure callouts, Flows for automation, and the AppExchange for pre-built connectors.
- ✓Platform Events messaging
- ✓Named Credentials security
- ✓Flow automation
- ✓AppExchange connectors
Visual coming soon
Middleware Support
Middleware Support
Connect through middleware platforms like MuleSoft, Dell Boomi, or custom solutions. Transform data between systems, orchestrate complex workflows, and manage enterprise integration patterns.
- ✓Data transformation
- ✓Workflow orchestration
- ✓Error handling
- ✓Monitoring and logging
User Journey
Step-by-step flow from start to finish
🗺️User Journey Flow
Follow the steps from start to finish
Implementation Plan
How to implement this outcome
📅 Project Overview
Setup
Week 1-2- • Configure Connected App
- • Set up Named Credentials
Development
Week 3-6- • Build integration logic
- • Configure webhooks
Resources
Configs, tools, and documentation to help you
Integration Patterns
Common Integration Scenarios
| System Type | Direction | Method |
|---|---|---|
| CRM (Oracle, Dynamics) | Bidirectional | API + Webhooks |
| Accounting (NetSuite) | Outbound | Scheduled export |
| Channel Manager | Bidirectional | API |
| Payment Gateway | Bidirectional | API + Callbacks |
| Email Service | Outbound | Webhooks |
API Documentation
Full API documentation available at:
- KT API: https://kaptio.stoplight.io
- Salesforce REST API: Standard Salesforce documentation
Authentication
OAuth 2.0 Flow
- Create Connected App in Salesforce
- Configure callback URL
- Request access token
- Include token in API headers
Named Credentials
Store external system credentials securely:
- No hardcoded passwords
- Automatic token refresh
- Audit trail
Best Practices
- Use middleware for complex transformations
- Implement retry logic for transient failures
- Monitor API usage against rate limits
- Version your integrations for backward compatibility
- Document all data mappings and transformations
Common Pitfalls
Avoid these implementation mistakes
Don't hardcode credentials—use Named Credentials for secure storage
Plan for API rate limits—bulk operations need batching strategies
Handle errors gracefully—network failures need retry logic
Monitor integration health—silent failures cause data drift
Version your integrations—API changes need managed updates
Document data mappings—complex transformations need clear documentation