15 core releases. A booking flow studio.
3 AI agents. Off-platform performance.
15 releases across the Iceland line have delivered major improvements to amendments, pricing, operations, performance, payments, and flight management. Each links to its full release notes.
Cancel, modify, transfer, and change occupancy now work correctly with any-day and seasonal extension packages.
Choose to waive or apply cancellation fees when transferring passengers between bookings.
Remove passengers from rooms without triggering a price recalculation. Permission-gated with dedicated modal.
Configurable lock prevents accidental protection plan changes when cancellation rules are in effect. Override via custom permission.
Booking Overview shows transfer source/destination with one-click navigation to the linked itinerary.
Your guest-direct site, advisor portal, call centre, chatbot, and partner white-labels all need the same booking logic — but different branding, different data views, different UX. Today that means building and maintaining separate flows, each a multi-month project. By the time a new channel ships, the market has moved. You can't iterate because every iteration costs another quarter.
Journeys shares one foundation across every channel. Describe what you want and it's live — branded, connected, deployed — before lunch.
Write a natural-language prompt describing your booking experience — brand, layout, tone, flow.
AI generates the code, a pipeline bundles and tests it, and Kira reviews the merge request automatically.
Live on a branded domain, connected to your inventory and pricing, across any channel.
Prompt → Pipeline → Live
See how a booking experience goes from a natural-language prompt to a deployed, AI-reviewed production site — in three steps.
Real-time pricing · Booking engine · Payments · E2E testing · Telemetry · Analytics
Runa reads supplier rate cards — PDF or Excel — and extracts structured pricing, cancellation policies, seasonal availability, and commission rates directly into Kaptio inventory. What used to take hours of manual data entry now completes in minutes.
CRM stays on Salesforce. AI agents run on Edge.
Account Information
Address
Corso Porta Nuova 3
37122 Verona, Italy
No contract extractions yet
Upload a supplier rate card to begin
Kai lives in your Slack workspace. Your team @mentions Kai to resolve issues, learn new features, or check what needs configuring on your org — and Kai either resolves it instantly or escalates to your Kaptio CSM with full context.
Self-serve first. Escalate when needed. Kaptio has full visibility throughout.
@Kai — I need to change the room type on BK-3291 but the Amend button is greyed out. Guest is asking for an upgrade.
Saga connects to your Salesforce org and answers business questions in natural language. Inventory gaps, outstanding balances, passenger counts, pricing anomalies — ask anything about your live data.
KPI dashboards. Charts. Tables. Scheduled briefs. All from a single question.
Edge Save moves the heaviest compute — diffing, pricing, field calculation — off Salesforce. Only the final DML touches Apex. Governor limits become irrelevant.
Guests choose from tiered insurance plans inline during checkout. Premiums are quoted in real-time from configurable providers, policies are purchased on payment, and itinerary items are written back to Salesforce automatically.
We recommend comprehensive travel insurance for all guests
Comprehensive travel protection with pre-existing condition waiver
Everything in All-Inclusive plus CFAR coverage up to 75% of trip cost
Tour operators prepare for new selling seasons by cloning dozens of Group Tours along with their Price Models, crew requirements, and configurations. Bulk Clone moves this work outside Salesforce — no governor limits, no timeouts, no manual copy-paste.
Launched from a Canvas widget on any GroupTravel record · Runs on Edge infrastructure · Full audit trail in Salesforce
How it works
A Canvas widget on the Salesforce GroupTravel record page launches the clone wizard. Try it below.
Track every payment from link creation to Salesforce reconciliation. Recover failed transactions before departure. Saga generates weekly briefings on collection performance — no spreadsheets, no manual reconciliation.
Launched in GA for all Edge Pay customers.
Collected (7d)
$847K
↑ 12% vs prior 7d
Success Rate
94.2%
↑ 1.1pp vs prior 7d
Insurance Attach
31%
↑ 4pp vs prior 7d
Value at Risk
$12.4K
↓ $3.1K vs prior 7d
Recovery Queue
7 sessions
$18.2K recoverable
Expiring Links
3 links
Expire within 7 days
Funnel This Week
54% conversion
↑ 2pp vs last week
Auto-Pay VCCs are issued at booking and settle automatically when suppliers charge them. Incoming invoices are AI-matched to your bookings — 85% reconcile without human touch. You only review the exceptions, then earn 1–2% rebates on every card payment.
Meridian Travel · 42 active suppliers
Grand Hotel Reykjavik
Unauthorized upgrade from Standard to Superior room. Contracted rate $540/night.
Blue Lagoon Excursions
Supplier applied group discount not in SupplierAgreement. Review before accepting.
Arctic Adventures
Guest cancelled within free window. Credit note CN-445 received but not yet allocated.
+ 27 more exceptions
Payment Methods (VCC = Virtual Credit Card)
We're designing the future of supplier payments in Kaptio.
Operators processing $10M+ in annual supplier spend could recover $100–200K in VCC rebates and leakage alone. Interested in shaping it with us?