Connecting travel companies to the world's leading flight, hotel, rail, and activity suppliers
Published April 30, 2026
Product Marketing | Kaptio
Navigate through this document to explore Kaptio Connect's gateway ecosystem with real service samples
The middleware layer that powers real-time travel inventory access
Kaptio Connect is a sophisticated middleware platform that seamlessly integrates with leading global distribution systems (GDS), aggregators, and direct suppliers to provide real-time access to travel inventory.
Acting as the bridge between Kaptio's core platform and external suppliers, Connect handles the complex work of normalizing data formats, managing API connections, and ensuring reliable, high-performance access to live pricing and availability.
Connect to multiple suppliers through one unified API
Consistent data structures regardless of supplier format
Optimized performance with smart cache management
Connect is never called directly by Salesforce or customers. Only KTAPI is able to call Connect, which in turn is accessible to Salesforce and customers.
Understanding how Kaptio Connect integrates with the core platform
Customer's travel CRM and booking platform
Pricing & availability engine
Connector middleware layer
GDS, aggregators, direct suppliers
Travel agents initiate searches through Salesforce. The request flows through KTAPI, which orchestrates pricing logic and calls Kaptio Connect for real-time supplier data.
Connect normalizes requests, manages supplier-specific API calls, handles authentication, caches responses, and transforms supplier data into Kaptio's standard format.
Normalized results return through KTAPI for pricing calculations and markup application, then display in Salesforce with consistent formatting regardless of source supplier.
Comprehensive connectivity to leading travel suppliers across all major categories, with real service samples from production usage.
12 gateways available
Canadian tour specialist offering sightseeing, attractions, and transportation services across Canada. Full support for accommodation, activities, and transfers via Connect.
North American destination specialist with comprehensive ground services. Strong presence in Canadian Rockies and Alaska with accommodation, activities, and transfers via Connect.
Destination specialist for Asia, South Pacific, Latin America, and Africa with curated tours and experiences.
Technology-driven tour operator providing customizable itineraries and ground services across multiple destinations.
North American tour specialist featuring escorted tours, self-drive packages, and Canadian Rockies experiences.
Australia and Pacific region specialist offering hotels, activities, transfers, car hire, and iconic multi-day rail journeys like The Ghan and Indian Pacific.
Tour operator offering adventure and cultural tours worldwide with focus on authentic travel experiences.
Destination management company providing comprehensive ground services and tour packages across North America.
Asia Pacific specialist offering hotels, tours, and ground services with strong regional partnerships.
Italian tour operator part of TUI Group, offering Mediterranean packages and European destinations.
International tour operator with diverse product portfolio including escorted tours and independent travel packages.
Vacation rental and home accommodation specialist across premier North American destinations.
7 gateways available
Leading hotel bedbank with 180,000+ properties worldwide. Also offers activities and experiences inventory.
Hotel channel manager providing direct connectivity to independent hotels and boutique properties worldwide.
Hotel distribution platform connecting to major hotel chains and independent properties across Asia Pacific and globally.
Hotel aggregator offering competitive rates from multiple sources with real-time availability and instant confirmation.
European hotel distribution platform with strong coverage in Mediterranean destinations and city hotels.
Boutique hotel collection featuring hand-picked luxury and design hotels in unique destinations worldwide.
Premium hotel distribution focusing on upscale and luxury properties with exclusive rates and amenities.
1 gateway available
Standardized interface to connect with any rail provider supporting full journey booking including seat selection, pricing, and real-time availability. Powers Amtrak and European rail connections.
3 gateways available
Leading GDS offering extensive global flight inventory with multi-source pricing and shopping capabilities across all cabin classes.
Aggregator specializing in low-cost carriers and traditional airlines. Provides competitive fares with real-time availability.
Global GDS providing comprehensive flight content from 500+ airlines worldwide. Real-time availability and pricing with advanced fare rules.
Kaptio Connect supports custom gateway development through our Supplier Provider Interface (SPI). Whether built by our team (8-12 weeks) or your development team (14-18 weeks), all gateways undergo Kaptio certification to ensure quality, performance, and compliance with our standards.
Watch real demonstrations of Kaptio Connect in production. These walkthroughs show the complete search-to-book flow using live Jonview and Discover Holidays connectivity.
See how operators search, compare, and book hotels through Jonview and Discover Holidays. Live demonstration of real-time availability, pricing, and instant confirmation.
Watch the complete transfer booking flow—from airport pickups to scenic coach tours and ferry crossings. Includes BC Ferries, private transfers, and shared shuttles.
Explore the activity search experience featuring Banff Gondola, whale watching, guided hikes, and more. See how operators add excursions to itineraries with real-time availability.
These demonstrations use the same gateway connections that Audley, Railbookers, and Travel Nation use in production every day. Jonview and Discover Holidays support includes hotels, activities, and transfers—the core services that power Canadian travel itineraries.
Kaptio Connect is designed for extensibility. Our architecture supports new service types and gateways as customer demand drives prioritization.
Vehicle rentals for self-drive itineraries and fly-drive packages
Extended journey bookings including rail expeditions and guided multi-day tours
Ocean and river cruise inventory from major cruise lines and specialists
These service types require dedicated development investment and partnership alignment. Our current roadmap prioritizes core platform enhancements through 2026. Launch partner collaborations for these capabilities would target 2027 availability. Early engagement helps shape requirements and prioritization.
Connect delivers individual, bookable services: hotels, activities, transfers, rail, and flights. Each is searched and booked in real-time with live availability and pricing.
For bundled supplier pricing (e.g., a 5-night package rate), operators create Package Items in Kaptio Travel. This gives more flexibility than rigid package booking—operators can mix pre-negotiated rates with live Connect services.
New supplier gateways are added based on customer demand. The SPI (Supplier Provider Interface) enables rapid integration—typically 8-12 weeks for Kaptio-built gateways.
"Our gateway roadmap is driven by customer needs. If a supplier is critical to your business, we work together to prioritize and deliver connectivity."
A standardized framework for building custom supplier integrations
The Supplier Provider Interface (SPI) is Kaptio's standardized integration pattern that defines how custom supplier connections should be built, tested, and maintained.
SPI provides a consistent interface that allows new suppliers to be integrated into Kaptio Connect without requiring changes to the core platform or KTAPI.
Translates Kaptio's standardized requests into supplier-specific API calls (REST, SOAP, XML, etc.)
Transforms supplier responses into Kaptio's standard data models for pricing, availability, and content
Implements intelligent caching based on supplier data volatility and performance requirements
Standardized error codes and retry logic for consistent failure management across suppliers
# Standard SPI Request Format
{
"service_type": "hotel",
"search_criteria": {
"destination": "LON",
"check_in": "2025-06-01",
"check_out": "2025-06-05",
"occupancy": [{"adults": 2}]
}
}
# Normalized SPI Response
{
"status": "success",
"results": [{
"id": "hotel_123",
"name": "Example Hotel",
"price": {
"amount": 450.00,
"currency": "USD"
},
"availability": "available"
}]
}Fast, predictable timelines for adding new supplier gateways within existing service types
Adding a new supplier within an existing service type (e.g., a new DMC for hotels and activities). The framework, data models, and UI are already in place—we're connecting a new supplier to established patterns.
Adding an entirely new service type (e.g., Cruise, Multi-Day Tours, Car Rental) requires new data models, UI patterns, and booking flows. We work carefully with a launch partner to define requirements and validate the solution.
New supplier, existing service type
Supplier API documentation review, credential setup, and technical requirements gathering
SPI adapter development, data normalization, and caching implementation
Unit tests, integration tests, and user acceptance testing with sample data
Performance validation, security review, and production deployment
Your team builds, Kaptio certifies
SPI documentation review, technical onboarding, and development environment setup
Customer team builds SPI adapter with Kaptio technical support and code reviews
Kaptio technical review, performance testing, and feedback implementation
Kaptio certification process, security audit, and production approval
All gateway integrations, whether built by Kaptio or customers, undergo a rigorous certification process to ensure quality, performance, and security standards are met.
Architecture, code quality, and SPI compliance check
Load testing and response time validation
Security audit and vulnerability assessment
Final sign-off and production deployment authorization