Builder Bulk Move Fails When Custom Validation Rule Blocks Items with Closed Inventory

Problem

When bulk moving services in the Builder, an error popup appears saying ‘This Date is Closed Out’ and prevents the line items (including surrounding items) from moving to the correct dates.

What We Found

The customer had a custom validation rule on the Itinerary Item object that prevents saving records when inventory status is Closed. The Builder saves itinerary items in batches - if one item fails due to a validation rule, the entire batch fails and all changes are rolled back. This is why surrounding items also weren’t updated even though they weren’t the ones with closed inventory.

Solution

1. Identify the custom validation rule on the Itinerary Item object that blocks saving items with Closed inventory status
2. Choose one of two options: (1) Deactivate the custom validation rule, OR (2) Train users to replace items with Closed inventory status with other services before saving the Builder

Notes

• The Builder batch-save behavior is by design - all items in a batch succeed or fail together
• The validation rule is customer-specific (not a Kaptio standard rule)
• If a user doesn’t click Save, items may appear to have moved but the changes haven’t been committed yet

Warnings

⚠️ Deactivating the validation rule will allow users to save itinerary items with Closed inventory status, which may have other business implications

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Source: KHELP-12352