Knowledge Base

System setup and configuration

• → Activating Users in Salesforce Sandbox After Refresh (Removing .invalid Email Suffix)
• → API Booking Error: Issuing Country Cannot Be Null - Incomplete PGI Identity Document Fields
• → Applying per-passenger pricing adjustments for PNR bookings with mixed fares (FOC/paid)

Speed and performance optimization

• → Apex Heap Size Error When Adding Services or Promotions to Bookings
• → Apex Heap Size Too Large Error During SFI Bulk Import
• → Heap Size Error When Merging Amendments

API usage and troubleshooting

• → API Connection Timeout Errors
• → How to auto-assign Room Group IDs (AllocationId) for passengers created via API
• → How to Trigger Itinerary Recalculation Programmatically via Apex

Payment processing and transactions

• → Braintree 3DS Challenge Failures and Payment Rejections
• → KaptioPay payment confirmation dialog not appearing for internal users
• → Missing Payment Button Due to Invalid Braintree Credentials

Booking flow and itinerary issues

• → Confirmation status not updating to 'Unconfirmed Amendment' when changing itinerary dates
• → Unable to edit services in Itinerary Builder after add-on deletion

General troubleshooting guides

• → Final Travel Document Error: Null Reference in NeedToKnow Controller
• → How to Use the Bulk Manager for Mass Itinerary Operations
• → Passenger Allocations Limited to 1 on Transfers with 'vehicle(s)' UOM

API connections and third-party integrations

• → How to Connect KTAPI to a Salesforce Sandbox
• → Why Markup Is Not Applied to Taxes on PNR Flight Imports

Email and notification issues

• → How to Set Up Automated Payment Reminder Emails