Knowledge Base

System setup and configuration

• → Activating Users in Salesforce Sandbox After Refresh (Removing .invalid Email Suffix)
• → API Booking Error: Issuing Country Cannot Be Null - Incomplete PGI Identity Document Fields
• → Auto-generated confirmation documents missing content after payment

General troubleshooting guides

• → apex heap size error when adding services or promotions to bookings
• → apex heap size too large error during sfi bulk import
• → braintree 3ds challenge failures and payment rejections

API usage and troubleshooting

• → API Connection Timeout Errors
• → How to auto-assign Room Group IDs (AllocationId) for passengers created via API
• → How to Trigger Itinerary Recalculation Programmatically via Apex

Booking flow and itinerary issues

• → Confirmation status not updating to 'Unconfirmed Amendment' when changing itinerary dates
• → Unable to edit services in Itinerary Builder after add-on deletion

API connections and third-party integrations

• → How to Connect KTAPI to a Salesforce Sandbox
• → Why Markup Is Not Applied to Taxes on PNR Flight Imports

Speed and performance optimization

• → How to identify and handle Salesforce platform outages affecting Kaptio

Email and notification issues

• → How to Set Up Automated Payment Reminder Emails

Payment processing and transactions

• → Missing Payment Button Due to Invalid Braintree Credentials