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API usage and troubleshooting
7 articles
How to troubleshoot and resolve API connection timeout errors when integrating with Kaptio
When passengers are created via API instead of the Kaptio UI, the KaptioTravel__AllocationId__c (Room Group ID) field is not automatically populated. This means passengers don't get assigned to room g
Customer needed to trigger itinerary price recalculation from custom Apex code and wanted to know how to detect when the recalculation completes.
Customer reported KTAPI connection errors and errors when saving added Services in Itinerary. The issue occurred in a sandbox environment and was reproduced across multiple environments.
Customer reported that after using RequiredCostingsManagement.updateCostingQuantity to update costing quantity programmatically, the price became incorrect even though the quantity update appeared to
Customer reported that the Promotion Search API was returning no results when making API calls, despite having valid promotions configured in the system.
Users received 'customer_id not found' errors when trying to book services for newly created accounts. The errors appeared intermittently, typically lasting 15-30 minutes before self-resolving.