🧪 Experimental KB — Official knowledge hub: community.kaptio.com
Speed and performance optimization
5 articles
Users encounter an 'Apex heap size too large' error when attempting to add services or promotions to a booking. The error occurs during pricing calculations and prevents the booking workflow from comp
When using SFI (Salesforce Import) to bulk import items to Itinerary Items, the import fails with an 'Apex heap size too large' error. This typically occurs when importing a large number of items that
When attempting to merge an amendment back to the primary booking, the operation fails with the error: 'System.LimitException: Apex heap size too large: 20712887 External entry point (KaptioTravel)'.
Customer reported being unable to use Kaptio - users could not add services or access itinerary functionality. The issue was described as a BLOCKER with the system being completely unusable.
Customer reported that the Pricing Overview page appeared stuck after adding new items to a Price Model itinerary. The UI showed recalculation was needed but would not proceed.