general

General troubleshooting guides

5 articles

Final Travel Document Error: Null Reference in NeedToKnow Controller

When attempting to generate or save a Final Travel Document, users encounter an error: 'Attempt to de-reference a null object - Class.KT_NeedToKnowSummaryController.getBody'. The error may appear when

final_travel_docs null_reference location

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How to Use the Bulk Manager for Mass Itinerary Operations

Customers need to perform bulk operations on many bookings or itineraries at once (sending documents, recalculating prices, adding/removing items) but the existing Bulk Operations tab requires SOQL kn

bulk-manager bulk-operations itinerary-items

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Passenger Allocations Limited to 1 on Transfers with 'vehicle(s)' UOM

When using the passenger allocations screen for transfer services, only 1 passenger can be allocated to the item, regardless of how many passengers are on the itinerary or what the Max Unit Occupants

passenger-allocations transfers UOM

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PNR Import Error: Airport Code Not Found in System

When attempting to import a PNR (Passenger Name Record) from Amadeus or Galileo, the import fails with an error message indicating that a specific airport code is not found in the system (e.g., 'No ai

PNR import flights

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Troubleshooting KT Agenda PDF Generation Errors

Users report errors when generating PDF documents that use the KT Agenda component. The error typically manifests as a PDF generation failure, often with 'Attempt to de-reference a null object' messag

KT Agenda PDF document generation