How to configure Max Unit Occupants for Vehicle UOM services

Problem

Services with UOM set to ‘vehicle(s)’ were not creating Itinerary Services or Itinerary Price Lines when a room occupancy was set. The customer had set Max Room Occupants but the services still weren’t pricing correctly.

What We Found

For services with UOM ‘vehicle(s)’, the system requires Max Unit Occupants to be set instead of Max Room Occupants. The Max Unit Occupants field was not visible in the price category configuration because it wasn’t included in the appropriate field set.

Solution

1. Go to Setup → Object Manager
2. Search for and select ‘Price Category’ object (NOT Service object)
3. Click on ‘Field Sets’ in the left menu
4. Open the ‘Activity Price Category Fields’ field set
5. Add the ‘Max Unit Occupants’ field to the field set
6. Save the field set
7. Now when editing Price Categories for vehicle-based services, set Max Unit Occupants instead of Max Room Occupants

Notes

• Max Room Occupants is for accommodation-type services (rooms/hotels)
• Max Unit Occupants is for vehicle-type services (transfers, activities with UOM ‘vehicle(s)’)
• The field set is on the Price Category object, not the Service object
• Customer confirmed the fix worked after adding the field to the field set

Warnings

⚠️ Initial support response incorrectly stated the field set was on the Service object - it is actually on the Price Category object

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Source: KHELP-12211