Outcomes Operate Bookings Day-to-Day
Product Experience
🔄

Operate Bookings Day-to-Day

Manage confirmed bookings through the full operational lifecycle — amendments, cancellations, supplier coordination, traveler communications, and post-travel reconciliation.

5
Steps
4
Phases
2-3 weeks
Duration

Prerequisites

Complete these outcomes first

→ Quest Confirming

🗺️User Journey Flow

Follow the steps from start to finish

ACTORS:
👤
Reservation Consultant
👤
Operations Coordinator
📚

Adoption Roadmap

Your path to success

0%
0/8 artifacts ready
📋

Get Ready

Define amendment policies, cancellation rules, and operational workflows

🎯
Milestone
Team aligned & ready
✅
Checklist
Pre-requisites
Amendment & Cancellation Policy Design
Coming Soon
📖
Guide
Step-by-step
Operational Workflow Mapping
Coming Soon

Project Plan

2-3 weeks estimated duration

medium complexity
1

Operational Configuration

Week 1 • Owner: Product Manager

3 tasks
⚙️ Configure amendment handling and date cascading
⚙️ Set up cancellation policy and fee calculation
⚙️ Configure supplier re-notification on amendments
2

Validation

Week 2-3 • Owner: Product Manager

3 tasks
✓ Execute UAT: amendment scenarios
✓ Execute UAT: cancellation scenarios
📚 Train operations team