Meet Kai
Your AI-powered colleague for understanding the Kaptio platform. Ask questions, explore configurations, and create documentation.
Kai is a work in progress. We're building in the open — capabilities are evolving, issues come up, and updates ship regularly. Kai's responses always need human review, and any content Kai creates is reviewed before publishing. If something looks off, flag it and we'll fix it.
K Who is Kai?
Kai is an AI assistant built specifically for the Kaptio team. You interact with Kai primarily through Slack — just tag @Kai in any channel. Unlike generic AI tools, Kai has deep context about Kaptio's platform, customer configurations, and our travel domain.
What Kai Knows
Kai's answers are grounded in real data from across Kaptio's systems — not generic internet knowledge.
Kai searches across all of these when answering your questions. A human reviews anything that creates or modifies content.
Slack
Primary Interface
Tag @Kai in any channel to ask questions or request content. This is how most people interact with Kai.
Cursor
For OperatorsOperators (Ragnar and Ivan) execute plans and deploy content through Cursor. More team members will get access as workflows mature.
How It Works
Looking things up — Kai can respond directly, no approval needed. Creating new content — Kai drafts a plan, a human reviews it, then Kai executes and deploys.
"What docs exist about pricing?" — Kai searches and replies
"Create a guide for X" — Kai plans, human approves, then it ships
What Can You Ask?
Kai works for the whole team — support, consultants, product, engineering, and commercial. Here are some examples:
Research
"How does Tauck configure their price rules?"
"Explain how inventory reconciliation works"
Find Docs
"What documentation exists about the booking wizard?"
"Find the latest release notes for Hawaii"
Create Content
"Create a guide for the charter booking feature"
"Build a showcase for the new inventory engine"
Troubleshoot
"Customer reports pricing is wrong on this booking"
"What could cause an inventory mismatch?"
Tips
- Be specific: "How does Tauck configure X?" beats "Tell me about pricing"
- Provide context: Mention the customer, feature, or use case
- Iterate: Reply in the thread to refine Kai's answer
Frequently Asked Questions
How is Kai different from Notion AI? ▼
Notion AI only searches within Notion. It's useful for finding Notion pages, but it has no access to our code, Jira tickets, Salesforce orgs, or the Outcome Hub.
Kai searches across all of Kaptio's systems — 22+ code repositories, Notion, Jira, customer Salesforce orgs, and the Outcome Hub. Kai also understands our travel domain (packages, itineraries, pricing engines, inventory) and can create and publish content, not just answer questions.
In short: Notion AI is a search tool for Notion. Kai is a knowledge agent for the entire Kaptio platform.
Is my data protected? ▼
Yes. Kai runs on Kaptio's own infrastructure. Customer data queries go through read-only APIs, and anything that creates or modifies content requires human approval before it goes live. Sensitive data access (customer Salesforce orgs, commercial data) is restricted to Ragnar's operator tier.
How long does it take to get a response? ▼
- • Lookup / question: Seconds to minutes
- • Simple guide or config: Same day to next day
- • Complex showcase or playbook: 1–3 days
What if Kai gets something wrong? ▼
Reply in the Slack thread with a correction or feedback — Kai will iterate. For published content, tag @Kai with "quick fix: [description]" for fast corrections. Every piece of new content is reviewed by a human before publishing.
Can I edit what Kai creates? ▼
Yes — before publishing, ask Kai to adjust. After publishing, use "quick fix: [description]" for small changes or request a larger revision. Those with Cursor access can also edit content files directly.
Get Started
Three steps — that's it
- 1 Go to any Slack channel
- 2 Tag
@Kaiwith your question - 3 Kai responds — or queues it for review if it needs content creation
Design system: Flux