One framework. Four powerful capabilities. Modify bookings, change occupancy, process cancellations, and transfer passengers—all with automatic repricing, policy enforcement, and complete audit trails.
Change options & services
Add/remove passengers
Rooms, pax, or full
Move between bookings
Hero Video/Animation
30-second overview showing the Package Modifications wizard in action— opening from an itinerary, selecting modification type, and completing a change.
Package Modifications provides a single entry point for all booking changes. No switching between tools—one wizard handles everything.
Tour operators face constant booking changes: passengers adding or dropping, room reassignments, service upgrades, date transfers, and full cancellations.
Without unified tooling, agents juggle multiple screens, manual calculations, and risk errors that impact revenue and customer experience.
"Package Modifications" button launches the unified wizard
Wizard shows only relevant actions based on booking state
Review all changes and pricing impact before applying
Every change tracked with user attribution and timestamps
All modification types share a common status lifecycle: In Progress → Completed or Failed. One flow to learn, one pattern to support.
Change services, options, and itinerary items
The core modification capability allows agents to change package options, upgrade services, adjust itinerary items, and update passenger assignments—all while automatically recalculating prices based on new selections.
Modify Options Screenshot
Booking Wizard showing the options change module with available upgrades and current vs. new pricing comparison
Original prices preserved for unchanged items; new items at current rates
Side-by-side comparison of current vs. proposed booking before committing
Full history of changes with ability to see what was modified and when
Add or remove passengers, reassign rooms
Change Occupancy Demo GIF
Animated walkthrough: 2 passengers in double room → 1 passenger removed → automatic room change to single → price recalculation
Life changes. Passengers add last-minute travelers, others drop out due to circumstances. Change Occupancy handles any combination of passenger and room adjustments—with smart pricing logic that protects remaining travelers.
Surviving Passenger Protection: When one passenger leaves a shared room, cancellation fees apply only to the departing passenger—not the one continuing their trip.
2 pax, double room
$4,400 each
Cancellation fee applied
to departing pax only
Double → Single
Auto-repriced
1 pax, single room
$5,200 (new rate)
Process cancellations with automatic fee calculation
Cancel the entire itinerary including all services and passengers.
Cancel one passenger while others continue. Often combined with Change Occupancy.
Remove individual services, excursions, or specific room bookings.
Cancellation fees calculated automatically based on configurable policy tiers. No manual lookups or spreadsheet calculations.
* Example tiers. Fully configurable per service type, package, and sales channel.
Cancellation Confirmation Screen
Screenshot showing cancellation summary with calculated fees, refund amount, and confirmation button
Permission-controlled fee overrides for exceptional circumstances. Every override logged with user and reason.
Move passengers and payments between bookings
When passengers need to move to a different departure date or transfer their booking to someone else, Transfer handles the complexity—moving payments, calculating hold-backs for non-transferable items, and updating both source and destination itineraries.
All passengers move. Source itinerary marked as transferred/cancelled.
Some passengers move. Source itinerary continues with remaining travelers.
Hold-Back Calculation: Non-transferable items (like travel insurance or non-refundable deposits) are automatically held back. Only transferable value moves to the new booking.
Transfer Flow Video
Video walkthrough: Select passenger(s) to transfer → Choose target departure → Review hold-back calculation → Confirm transfer → Updated itineraries
Source
Itinerary
Payment
Transfer
Target
Itinerary
Source and destination itineraries linked for complete audit trail
Automatic calculation of amounts due or refunds based on price differences
Source itinerary status automatically updated (transferred/cancelled if complete)
These capabilities often work together. Here's how they handle complex scenarios.
A couple books a Japan tour in a double room. Two months later, one person can't travel due to work. The other still wants to go.
Process cancellation. Fees apply to departing passenger only.
Modify double room to single. Auto-repricing kicks in.
New documents generated. Payment schedule adjusted.
New booking ($5,200) + cancellation fee ($1,100)
Transfer Scenario Video
Complete walkthrough: Family moves from June to September departure. Shows payment transfer, hold-back for insurance, balance due calculation.
A family booked for June realizes summer timing won't work. They want to move to September departure instead.
Select all passengers for transfer to new departure.
Payments moved minus hold-back for non-transferable items.
Original marked transferred. New booking active. Balance due calculated.